Rapid and reliable response key for Ross Reid Contractors

High quality hydraulic servicing & maintenance critical

Jonel has provided hydraulic servicing to Ross Reid Contractors for a number of years, taking care of cylinders, hydraulic motors, pumps and seals for truck lifts, diggers and a variety of large earthmoving equipment. The business relationship has great benefits for both companies.

Owner Clayton Reid says “The hydraulic repair team at Jonel are completely dependable and work to deliver the best turnaround times possible. Their work is done to a very high standard and we have every confidence that repairs will be completed correctly. They have robust internal processes and well trained staff, ensuring the best result, every time.”

Jonel Service Manager Dean Nadeem says “Ross Reid is a great business to work with. They have a huge Health and Safety focus, a good culture internally, and the company is well run. It’s a pleasure to deal with people when there is such mutual respect.”

Both men agree that swift, high quality hydraulic repairs are essential. A reliable hydraulic service partner is a critical cog in any business that employs such a large range of earthmoving equipment and heavy machinery.

Earthworks and roading construction projects generally come with a very definite delivery timeframe and any downtime is expensive both in real dollars and lost opportunity. Planned maintenance relieves some of the pressure, but when breakdowns occur, a rapid and reliable response is key.

“We apply a ‘right first time’ ethos throughout the business” explains Dean, “and we extend ourselves to deliver an extremely fast hydraulic repair service. There have been numerous of times where we’ve turned around same-night repairs for customers, and a large number of those time critical jobs have been on heavy earthmoving machinery that the Reid team needed back on the job pronto.”